Retail Sales – A Positive Attitude Yields Positive Results

Posted onAuthorericw@specialtystoreservices.com

So, the busy retail holiday shopping season is really, truly, officially here! Woo-hoo! All the hustle and bustle and money changing hands…it can be so fun and energizing. It can also be very draining. It is hard to be upbeat and cheerful when you’re really just feeling tired, annoyed, hungry because there’s no time for a break and then there’s that cold you’re afraid may be around the corner. So, what’s a busy, stressed out retailer to do? Simple! Fake it til you make it!

Just do it. That’s right. Smile when you’d rather roll your eyes. Say “Have a great day!” when you’d rather say “Don’t let the door hit you on the way out!” Smooth the ruffled feathers of an unreasonable customer; remember, they may be feeling as stressed and headachy as you are. I can tell you from personal experience that blasting people with a winning smile and forcing a cheerful attitude really does bring about a good mood! It’s hard to stay surly when you put effort into a smile. If you can talk yourself into a bad mood, you can talk yourself into a good one! I’ve done it many a time.

Take on the Grinch. I’ve worked the register at a popular toy store during the holiday season and, believe me, it is not for sissies. A lot of customers are worried about the money they’re spending, irritated with the long lines and they have somewhere else they need to be “right now“. Not everyone is feeling the holiday cheer so I make it a personal challenge to get people to smile and feel just a little bit better than they did before they interacted with me. Make cheerful small talk such as “Good for you, more items crossed off your shopping list!” Compliment them on their cute hat or pretty earrings. Thank them for their patience with the wait. It’s been over 10 years but I still remember one particular instance when I was feeling down while shopping and the friendliness of the sales clerk gave me a boost I really needed. A kind word and a smile can make a world of difference.

Smiles = Sales. Your positive attitude can bring about more retail sales. Really! Think about it. Someone walks into your store feeling grumpy, you turn their frown upside down and make their shopping experience more enjoyable. People are more likely to shop longer and purchase more if they feel comfortable and happy in their shopping environment…and people will remember your store as the one with the cheerful, helpful staff and will likely return on future shopping trips!
Feelin’ groovy. Optimism can help boost your immune system, especially when dealing with viral infections, as found in a 2007 study performed by the Department of Psychology at the University of Kentucky. So keep that internal (and external) dialog positive! Also, make sure you get enough rest and healthy foods to keep illness at bay.
Now, go give that winning smile to some frazzled customers! Please feel free to share your shopping experiences with me, from both sides of the counter.